Ticket - How to Submit a Help Ticket to the TechLab

Tags IT Help Ticket

Issues Resolved by This Article

This article explains how to:

  • Submit a Help Ticket to the Ensign TechLab through the Ensign College Help Center

  • Make sure your request is routed to the correct support team

  • Include all necessary information so your issue can be resolved quickly

  • Understand what happens after you submit a ticket (confirmation and follow-up)

Background

The Ensign TechLab provides technical support for:

  • Proxmox and virtual machines

  • VPN and remote access

  • Lab systems and course-related software

  • Other technology used in Ensign courses

To ensure your request reaches the TechLab with all required information, you should submit it through the Ensign College Help Center.

However, if you are unable to access the Help Center, you may also contact us by email at TechLab@ensign.edu.

Please note that we do not receive or process support requests sent through Canvas messages.

The Help Center has a dedicated request form that:

  • Collects your contact information

  • Lets you choose the correct request type (TechLab / IT Support)

  • Provides space to describe your issue and attach screenshots

Solution

Follow these steps to submit a Help Ticket to the TechLab from the Ensign College Help Center Home.

1. Go to the Ensign College Help Center Home

Open your browser and navigate to the Ensign College Help Center Home page.

https://ensign.teamdynamix.com/TDClient/277/help-center/Home/ 

Uploaded Image (Thumbnail)

2. Select the TechLab / IT Support Request Option

On the Help Center home page, look for an option such as:

  • “Create Ticket - Submit a Ticket”,

  • “Documentation - Browse guides & tutorials”, or

  • “Community - Join discussions”

Click the link “Create Ticket - Submit a Ticket”

Uploaded Image (Thumbnail)

3. Complete the Ticketing Details Form

On the Help Center request form, fill out the required fields as shown in the image.

Uploaded Image (Thumbnail)

A. Subject

Enter a short, clear summary of your issue in three to five words.
Examples:

  • “Cannot log into Proxmox”

  • “VM not starting”

  • “Windows Server error”

B. Please describe the nature of your service request

In the large description box, provide as much detail as possible, including:

  • What you were trying to do

  • The exact error message or unexpected behavior

  • The course you are working in (e.g., IT 240, IT 340)

  • Your assigned Proxmox server or VM number, if applicable

  • Any troubleshooting steps you already attempted

The more detailed your description, the faster the TechLab can resolve your issue.

C. Attachment (Optional but recommended)

Click Browse… to upload:

  • Screenshots of the issue

  • Error messages

  • Any relevant files

Attachments help technicians identify the problem more quickly.

D. Secondary Contact (Optional)

If you want an instructor or another person to be notified about your ticket, you may add them here.

E. Requestor Information

Verify the following fields:

  • Your name appears correctly

  • Your department (Acct/Dept) is selected, if required

These fields are usually filled in automatically.

 

What Happens Next? 

You’ll receive a confirmation email with your ticket number. 

A member of the IT team will review your request and follow up with you as soon as possible. 

Print Article