Summary
This article provides step-by-step instructions for troubleshooting connection issues with Eduroam, including resetting your NetID password, configuring device settings, and additional troubleshooting tips. It also offers advanced configuration guidance and directs users to the Help Desk for further assistance.
Body
Troubleshooting Eduroam Connection Issues
If you're having trouble connecting to Eduroam, follow these steps to resolve the issue:
Step 1: Reset Your NetID Password
- Ensure your NetID password is up to date.
- Visit this link to update your password.
- Wait approximately 10 minutes after resetting your password before attempting to connect to Eduroam.
Step 2: Configure Your Device
-
Connect to Eduroam
- Open your device's Wi-Fi settings.
- Select Eduroam from the available networks.
- Enter your college email address and your new password.
-
Trust the Network
- If prompted, confirm the connection by selecting "Yes, connect."
Step 3: Additional Troubleshooting Steps
-
Forget the Network
- In your Wi-Fi settings, select Eduroam and choose the option to Forget the Network.
-
Restart Your Device
- After restarting, reconnect to Eduroam using your updated credentials.
Step 4: Advanced Configuration (if necessary)
For some users, additional settings may be required:
- Identity Fields:
- In your Wi-Fi settings, enter your college email address in both the Identity and Anonymous Identity fields.
- Example:
yourusername@ensign.edu.
Need More Help?
- Visit the Help Desk on the 2nd floor.
- Call us at 801-524-8119 for assistance.
We're here to help you stay connected!